Operations Analyst in Atlanta, Georgia at Rooms To Go

Date Posted: 8/4/2019

Job Snapshot

Job Description

Operations Analyst Job Responsibilities:

Responsible for operations of production systems and ensure availability of services always.

Operations Analyst Job Duties:

  • Monitor health of production systems all through the day.
  • Receive requests from business owners, chat representatives and other sources about production issues.
  • Identify anomalies in behaviour of systems and analyze those for issues.
  • Analyze issues reported by various systems, business owners, Customer chat representatives, prioritize them based on the impact.
  • Coordinate with development team to fix issues reported in production.
  • Configure and maintain systems that helps to monitor health of production systems.
  • Create Standard operating procedures for frequently performed tasks
  • Communicate with various stakeholders about the issues reported in production systems.
  • Create and send reports to all stakeholders about the issues reported.
  • Manage release process and keep track of all issues fixed in each release.
  • Build and send release reports.
  • Verify that all services that are required for good health of primary systems are available
  • Create and track incidents to closure as soon as an interruption of service is sensed and analyzed.

Operations Analyst Skills and Qualifications:

  • At Least 3 years of previous experience in operations and IT support
  • Good communications skills
  • Good understanding of IT operational processes.
  • Reporting skills.
  • Proficient in cloud architecture
  • Expertise in Bug tracking tools.
  • Expertise in traversing logs using tools like AWS Cloudwatch, AWS CloudTrail, Kibana, Sentry etc

Optional skills:

AWS certification