Help Desk Analyst Level II in Seffner, Florida at Rooms To Go

Date Posted: 9/17/2020

Job Snapshot

Job Description

The Helpdesk Level II Analyst is responsible for providing first level troubleshooting and acting as a second tier escalation level to the Helpdesk organization. The successful candidate will require an aptitude for working with a team of people and to undertake analysis, diagnosis and resolution of issues, which may range from straightforward to more complicated technical issues. The Helpdesk Analyst must be able to prioritize, rapidly move from one task to another, and multi-task to satisfy the customer's immediate need. The candidate should possess a passion for operational excellence and excellent interpersonal and soft skills and able to liaison with IT Management.