Desktop Support Site Lead [652707] in Pearl River, LA at Rooms To Go

Date Posted: 2/1/2018

Job Snapshot

Job Description

Rooms To Go is looking to hire a new Desktop Support Site Lead for our distribution center and the surrounding areas in Pearl River.  As the Desktop Support Site Lead, you will provide strategic and operational support to the Information Technology Infrastructure Enterprise Desktop Support team. The Desktop Support Site Lead will be the primary site contact and technical lead for our Customer Advocacy and Technology Support Team. You will be responsible for providing software and hardware technical support to the end-user community. Your responsibilities include involvement in client installations, day to day asset management, vendor warranty repairs, and participation in projects to meet local and company-wide initiatives. Additionally, you will support a customer care philosophy that ensures customer satisfaction and follow up with colleagues and end users, to ensure timely resolution of issues. The ability to assist with projects between internal departments is required. Strong relationships with IT departments and key customers are crucial to success.

 In order to be considered, you should have the following:
  • Five or more years of relevant professional work experience in supporting an enterprise desktop environment.
  • Expertise with:
    • Mentoring others
    • Being a high performer in an IT Management Team and proficient with project management skills
    • Written and verbal communication
    • Current Microsoft Windows Operating Systems

You should have advance knowledge of:

  • ITIL Fundamentals
  • Working with service levels
  • ITSM tools
  • Familiarity with:
    • Operating Systems (Apple).
    • Supporting retail and warehouse environment
    • Desktop Systems Management tools such as SCCM

You must also have a Bachelor's degree in computer science or information systems or an equivalent combination of education and 2 years minimum in IT in addition to the experience requirement above, as well as

  • Formal training in IT Facilities Management
  • A + Certification
  • Network + Certification
  • Formal training in IT Asset Management
  • ITIL v3 Foundations