Desktop Support Technician Level 1 in Dunn, North Carolina at Rooms To Go

Date Posted: 10/17/2020

Job Snapshot

Job Description

Because we pride ourselves on being customer-centric, we call our Desktop Support Team the Customer Advocacy and Technical Support Team or CATS for short! So, if you are technically savvy, customer-oriented, and want to work for a great company where you can build a career, check out this position.

Customer Advocacy and Technology Support Technician Level 1 --

As a Desktop Support Tech L1 or CATS L1, you will work out of either our corporate office or one of our state-of-the-art distribution centers, to provide computer support to end users at the warehouse, the corporate office and/or our surrounding stores. You'll work with a great team, and help us to continue to be the fastest growing and largest independent furniture retailer in North America. You will be involved with hardware and software installations, day to day asset management, vendor warranty repairs, and participation in projects to meet local and company-wide initiatives.

Main responsibilities include:

  • Provide first level desktop support, which includes centralized incident, problem, and service request resolution for customers
  • Maintain, analyze, troubleshoot, and repair computer systems and peripherals
  • Represent the interests of our customers by providing support and appropriate escalation to Desktop Support L2 Technician
  • Participate in projects that require Desktop Support involvement
  • Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing
  • Manage and monitor service levels with internal customers and vendors
  • Document changes of IT assets such as status and ownership

If you have the following experience, education and skills, then come talk to us about starting a great career:

  • A+ Certification (preferred)
  • Network+ Certification (preferred)
  • One+ years (three or more preferred) years of relevant professional work experience in supporting an enterprise desktop environment
  • Microsoft Windows Operating Systems
  • Networking
  • Excellent written and verbal communication
  • ITIL Fundamentals
  • ITSM tools
  • Desktop Systems Management tools such as SCCM