Customer Care Representative in Seffner, Florida at Rooms To Go

Job Description

The Customer Service Associate is the "voice of the company" with customers via inbound calls, outbound calls, or through various Social Media platforms depending upon customer's needs. As a member of a team that is empowered to go above and beyond to deliver amazing customer service, your role would be accomplished by resolving customer issues, which may include sending out a service technician or gathering feedback for our surveys to help us stay service-oriented.

Essential Functions/Core Responsibilities

• Use exceptional customer service and interpersonal skills to ensure service delivered to our customers meets Rooms To Go standards
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Locate and /or research information using multiple systems/technologies
• Learn and maintain knowledge of Rooms To Go products and/or services

• Participate in activities designed to improve customer satisfaction and business performance

• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
• Participate in a team based environment to achieve department goals

 Candidate Profile

• High school diploma
• Three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills, general computer knowledge, and MS Office understanding

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Based on location and/or program, additional experience/skills may be required

 Why join our Customer Service team?

This position offers an office, call center environment. You will have the opportunity to work multiple shifts and/or overtime according to business needs and availability.

This is a great way to grow your career at one of America's best employers - Rooms To Go. There are tons of opportunities for growth, and we offer a great benefits package, as well as 401(k) and paid vacation and holidays.

Our Customer Service department is very high energy, fun, professional, and team-oriented all in one. We celebrate customer service week once a year, and give away prizes! Also, on top of being paid an hourly rate, you are eligible for bonus EVERY WEEK!